Equinox Inn
at Biscuit Hill

Charming Guest Suites at Canyon Lake, Texas

Policies

Reservation Information and Policies

Check In time is 4:00- 7:00 P.M.  If arriving later, please call to make arrangements for self check-in.  If you a need to check in early or check out late there is a $25.00 fee for the two extra hours.  Please make arrangements with the innkeepers ahead of time.

Check out time Monday-Saturday is 11:00 A.M. and 12 noon on Sunday (because everyone needs a little more time on Sunday!)

Payment Policy: We will charge your credit card on file the FULL amount 7 days before check in. We accept Visa, Mastercard, American Express, and Discover

State and local taxes will be added to all room rates.

Rates/policies are subject to change and vary during high impact periods and for special events.

Cancellation

Cancel or change dates within 7 days of arrival - $50 Administrative fee charged


Cancel or change dates less than 7 days of arrival - 1st night deposit is not returned plus a $50 transfer fee

Cancel or change dates less than 72 hours of arrival - The full charge is made to your credit card plus a $50 transfer fee. Unless we are able to rebook the reserved room

The date change must be for a mid-week stay, not a weekend stay.

Discounts - Sorry, no discounts offered for weekend stays of Friday or Saturday nights, or holidays. We support our Active Duty Military, Veterans, First Responders, Teachers and Clergy with a 15% discount Sunday-Thursday.

Minimum Stay - Two night stays REQUIRED for all Thursday, Friday OR Saturday check-ins.  (Memorial Day, Labor Day, Thanksgiving Weekends require a 3 night minimum) 

Additional Guest -Rooms rates are for single or double occupancy. A third person may be added for an additional $50.00 per night (includes twin roll-away bed in room).

Children - Children over the age of 12 are welcome. Well-behaved and supervised children between ages of 0-11 are welcome in the Creekside Cottage Sunday- Thursday with an additional charge of $50. Children under the age of 2 are free.

Pets PETS are not allowed.  Service animals are welcome in the Lone Star Suite and Creekside Cottage.  Please advise us of your service animal when you reserve your room, or as soon after as practical.  There will be a $25 fee per night. Please contact us with any questions.

Breakfast Times A full country breakfast is served every morning in the Main house.  Monday-Friday* 8:30-9:30 am            Saturday* and Sunday 8:30-10:00 am8 * Times may be adjusted due to special events

Bed/Linen Service- We are in a very arid location and our water resources are limited. You can help us conserve our resources by reusing the towels. We respect your privacy by offering linen/supply replenishment basket service.

No Smoking/ Penalty fee WE ARE a non-smoking facility. Smoking is not allowed anywhere inside our Bed and Breakfast, this includes e-cigarettes, vapes, pipes. You are welcome to smoke outside on either the decks,  porches or balconies. Ashtrays are available on the patio tables. $500 penalty for violations.

Parking - Off-street parking is available, but limited. One off-street parking space is available for each guest room. Additional free parking is available on nearby streets. We are not responsible for damage to vehicles, or damage or loss of property left in parked vehicles, regardless of location.

Stairs info We have one (1) room on the ground floor, and five (5) rooms on the second floor - we DO NOT have an elevator.

Guns

Phones - We do not provide telephones in the guest rooms. We ask that you be courteous to other guests and kindly monitor your time and volume while using your personal phone in your room.

Damage to property - Guests are responsible for any damage or loss they cause to the property. Guests may be charged for cleaning fees for damaged, destroyed or excessively soiled towels, linens and other goods

Group bookings/ whole house/ Full property rentals, all 7 rooms: $500 deposit is required to hold the reservation and as a security deposit. This deposit will be returned minus $50 administration fee if reservation is changed/cancellation 31 days prior to arrival. If reservation is changed/cancelled less than 30 days prior to arrival, you are financially responsible for one night’s stay (per room). Full payment is due 7 days prior to arrival. A separate rental agreement must be signed for all-room rentals.

Parties, Events and Gatherings - non registered guests Thinking of inviting some friends over? Due to the intimacy of the home, and self-serve amenities, non-registered guests are not allowed without prior arrangements being made.  However, feel free to entertain one or two friends on the back deck or back yard area between 3:00 PM and 8:00 PM.

Rates/policies are subject to change and vary during high impact periods and for special requests.

We reserve the right to turn away guests in direct violation of our children’s policy, non-registered guests policy and/or pet policy, with no refund.

Special Rates

Click on "Special Offers" for current specials, events, and package offers. Request these from the "Preferences" section when booking online.

**Extended Stay Reduced Rates: (Spring Break - Holidays & Holiday Weekends Excluded - May not be used in conjunction with any other discounts).

(25% off 4th night) - (50% off any remaining nights) up to 7 nights. If you have questions about our multiple night rates, or any other discounts, please contact us by phone 830-743-4141 or e-mail hammons.equinoxbnb@gmail.com.

717 Colleen Drive, Canyon Lake, TX 78133, United States  P: (830) 899-4800  E: innkeeper@equinox-inn.com